Icebreakers
Short questions customers can tap so they know how to start — e.g. “Track my order”, “Book a call”. The preview on the right updates as you type (approximate; always verify on a phone). You can also configure these in WhatsApp Manager; RAEStudio Connect syncs to the same Meta automation.
Use care with category alignment and wording.
Icebreakers are suggestions only — your team or automation
replies to the inbound text like any chat.
Prompts send exact text to your webhook. Match tone and topics
to your
WhatsApp Business profile/category and Meta’s policies —
misleading, spammy, or poorly formatted prompts can confuse customers or violate
rules.
No emoji; keep prompts clear and truthful before you save.
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