Privacy Policy

RAEStudio Connect (WA Integration Platform) — Last updated: June 30, 2026

RAEStudio Connect ("we", "our", or "us"), operated by Sentra Innovations Private Limited, provides a WhatsApp Business messaging platform. This Privacy Policy explains how we collect, use, and protect information when you use our application.

1. Information We Collect

We collect the following types of information:

• WhatsApp messaging data: Messages sent and received through the WhatsApp Business API, including phone numbers, message content, and message metadata.
• Business account information: Business name, email address, WhatsApp Business Account (WABA) ID, and phone number ID.
• Contact information: Phone numbers and names of contacts who message your business through WhatsApp.
• Usage data: Message volume, conversation counts, and platform activity logs.

2. How We Use Your Information

We use collected information to:

• Facilitate WhatsApp Business messaging between businesses and their customers
• Deliver automated bot responses and template messages
• Provide analytics and reporting on messaging activity
• Maintain and improve the platform
• Comply with Meta's WhatsApp Business API policies

3. WhatsApp / Meta Data

Our platform uses the WhatsApp Business API provided by Meta Platforms, Inc. Data transmitted through WhatsApp is subject to WhatsApp's Privacy Policy and Meta's Privacy Policy. We process WhatsApp data solely to provide messaging services to our business customers.

4. Data Sharing

We do not sell your personal data. We share data only:

• With Meta/WhatsApp to deliver messages via their API
• With cloud infrastructure providers (Google Cloud Platform) for hosting and storage
• When required by law or to protect legal rights

5. Data Retention

Message data and contact information are retained for as long as your business account is active. You may request deletion of your data by contacting us. Upon account termination, data is deleted within 30 days.

6. Data Security

We use industry-standard encryption (TLS in transit, AES-256 at rest) to protect your data. Access tokens and sensitive credentials are encrypted before storage.

7. Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at the email below.

8. User Data Deletion

To request deletion of your data, email us at smartshopiepr@gmail.com with the subject "Data Deletion Request." We will process your request within 30 days.

9. Contact Us

Sentra Innovations Private Limited
9/203A, Puthenkurish, Kochi, Kerala 682308, India
Email: smartshopiepr@gmail.com
Website: sentrainnovations.in

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted at this URL with an updated date.